• Services means website sales
  • the Website means the website:
  • We / Us etc means Jai Hay Jeweller and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of Content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice. Please contact us.

Website Terms and Conditions

By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website and/or online store, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and Logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for Loss or Damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual Property and Copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us.


The trademarks and logos contained on this Website are trademarks of Jai Hay Jeweller. Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to External Websites

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information.


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Workshop Terms and Conditions

Workshop turn around times

  • SIMPLE REPAIRS: 1-2 WEEKS  (resizes, simple chain solders and gluing ETC)
  • COMPLEX REPAIRS: 4-6 WEEKS (retipping, threading etc)
  • MAKES/REMAKES:  Completion time will be discussed and agreed upon depending on the size of the job. Scheduled date will only be confirmed on payment of deposit

Quoting: 1-2 WEEKS

These times are approximate only and are based on an average.  We endeavour to have your job finished in a timely manner but situations arise where we are unable to complete a job in the designated time frame.  We are only human.

Express Job Fee:    For some jobs we are able to offer an express service for an ADDITIONAL FEE.


Due to variations in the $AUD, our quotes are valid TWO weeks from the time of quoting only.  We will text or email details through.

We reserve the right to requote on repairs and orders in the event that unforeseen issues arise.  We will endeavour to notify customers of any changes to quoting before completion of job.


A minimum deposit of 30% is required on makes and special orders. Once a quote has been completed and the price is agreed upon, a contract has been entered into. Deposits on makes and special orders are non-refundable, to cover all reasonable costs associated with the consultation and design process, and materials purchased.

Once a design has been agreed upon we are not obliged to remake the piece if the customer has a change of mind after completion.  Minor changes during the manufacturing process will be accommodated within reason.  Significant alterations to the original quoted design will require requoting or additional charges.

Collection of goods

PAYMENT IN FULL is required at the time of collection.  Long term layby can be arranged by prior agreement.

Lay-By Terms

Minimum deposit of 30% is required and payments should be made on a regular basis. Long term layby is available by agreement.

We offer standard layby terms under standard Australian retail law on retail stock items only, Custom orders and repairs are not covered under our layby terms and conditions.

We can offer payment terms on custom orders and repairs. however these are not considered a layby per say. and as such are not covered under Australian standard layby terms and conditions.

Payment options are there to assist customers in the payment of outstanding amounts on repairs and custom orders to help relieve financial pressure if needed.

Please keep in mind that when agreeing to have any items repaired, remade or customer designed and produced, customers are also agreeing to complete the payments for said work.

All deposits and payments are not refundable after commencement of work and customers are expected to complete all payments due.


We offer limited warranties on all our work.

  • Custom Makes – 5 years. Subject to regular checks. Once per year is required.
  • Repairs – 12 months
  • Rethreading – 3 months
  • Retail Stock – 12 months
  • Antique/Estate Stock- No warranty.

Warranty covers manufacturing faults only.  Please refer to stone and metal policies below for more detail.

Melting of Customer Metals

When recycling customer metals we are unable to guarantee the quality of the metal after the melting process and are therefore not covered under warranty. eg: small blemishes and cracks.

In the instance that we quote to use customer metal in a job and there is not enough provided, we will offer to add extra at a reduced cost, if the customer is unable to supply additional metal.  This is sometimes not obvious until the work has commenced.  If there is more than the required amount we will return the unused portion OR a trade in can be agreed upon. All reasonable estimates are made to calculate the weight/volume during the quoting process.


Certain stones ARE NOT covered under warranty e.g. opal and emerald. In the event that a customer stone is damaged during work undertaken and the cause was due to our negligence or the damage could have been avoided, we will replace it at no charge to the customer (we will contact you immediately in this circumstance). However, if breakage or damage occurs on a customer stone that could not have been avoided by us then the customer is liable. We will endeavour to point out possible issues/flaws in customer stones prior to commencement of job.  However, in some circumstances flaws/cracks can go undetected during our initial inspection and only become apparent once work has begun, especially old and Estate stones


A free resize is offered on items made in store UP TO 6 WEEKS after collection.

Free resizing of rings purchased in store (over $500 value) for the first two sizes, standard extra sizing fees apply thereafter.

Discounted resizing is offered for rings ON SALE and SECONDHAND and items under $500.

A free resize will be offered Free of Charge in the event that we resize incorrectly.

Limited Estate Purchases/Trade In

Second hand purchases over $200 total value will be paid via EFT.  Cash MAY BE paid on larger amounts with prior agreement.

We are legally obliged to hold items for 7 days from date of purchase before offering them for resale or scrapping.

Under Tasmanian Law we are required to take a record of photo ID from the seller.

Gift Vouchers/Store Credit

Gift Vouchers and Store Credit have an expiry of 3 years after the date of issue. An extension may be negotiated prior to the expiry date.


Designs and concepts remain the intellectual property of Jai Hay Jeweller.

We will not limit or restrict our designs to exclusive or one-off and we reserve the right to reproduce designs either in full or in part.

We value the relationship with our customers and strive to offer them the best products and service.